Process Redesign and Training
To centralize expense reporting and analysis work performed across various locations into an Expense Center of Excellence. Develop new processes, train process owners and, continue to provide budget center managers a high level of support with additional tools to help manage expenses.
Process mapped existing expense reporting processes and identified reports provided. Performed interviews with users to identify elements critical to quality (CTQ’s) in expense reporting – timely, easy to read, drill down/detail functionality.
Compared cost center hierarchies and method of grouping expenses across locations. Lead and facilitated team effort to determine optimal classification of expenses. Identified level of drill-down detail desired by users.
Developed a standard view of expenses to ensure consistency in reporting for all locations
Developed training and trained workforce on new process
Developed standard operating procedures
Standardization of processes allowed for web-enabled functionality