Organizational Design & Process Improvement
Client’s objective
The Florida Department of Health wanted to create further accountability and alignment with their strategic priorities, business plan, and each program’s action plans. With a total of 12 different program offices and an additional 10 different support functions, the efforts across the entire organization needed further coordination and collaboration. The leadership wanted to revamp their strategic planning approach and ensure clear accountability was given to each objective.
Approach
Baseline:
Understanding the roles and responsibilities of each program office and support function was the first step. Structured interviews were conducted with the leadership of each office as well as with some of the staff. Survey data was reviewed were it was available gagging the customer’s perceptions of the program’s services. Current process for strategic planning and review was defined and documented.
Analysis:
A matrix was built defining the roles and responsibilities of each program further clarifying where commonalities existed and opportunities for collaboration were clear. Each activity was rated based on its alignment to the strategic objectives previously defined. A gap analysis was done with the current strategic planning process and benchmark data of high performing organizations.
Results
Redesigned organizational structure to have 5 Collaborative Disciplines based on commonality and opportunity to collaborate to reach high impact strategic goals
Developed and launched a 7 step strategic planning process enabling the organization to have a step by step guide and tools to routinely conduct yearly strategic planning sessions
