Regardless of the type of engagement we work with you on, we will follow a step by step process to ensure we are meeting your needs and focusing on the areas most critical to your business. At each step of the process, we ask and answer these key questions.
Define: What is the “challenge” or problem? Why is this important to your organization? What happens if we don’t remove the inefficiencies? What does success look like and who or what is needed to get there?
Quantify: How bad is the “challenge”? Can we quantify the challenges your organization is facing? What is the current process?
Identify: What do we think is causing the “challenge”? What data supports our thinking? Are these root causes?
Enhance: What improvements are needed to address the root cause of the “challenge”. What benchmark information, experience, knowledge is needed? What does the new process, tool, or system look like?
Sustain: What procedures must we put in place to ensure our solutions are working and continue to work?